100% up to $750 + 200 Free Spins
Privacy Policy
This Privacy Policy explains how Ohmyspins Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to applicable Australian privacy requirements and other rules that apply to online gambling services.
Information we may collect
The information handled by an online casino can vary depending on how you use the website and which services you access. Ohmyspins Casino may collect information you provide directly, information created through your account activity and technical information generated when you use the website. We collect only information that is reasonably relevant to operating, securing and supporting the services, or that we are required to handle for legal and compliance purposes.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, contact information, login details, account preferences and other information needed to manage your player profile. We may also handle information about your responsible gambling choices, account restrictions, communications preferences and interactions with customer support.
Verification information
To help confirm identity, age, eligibility and account ownership, we may request verification information or documents. This may include identity documents, address information, images or other details needed for verification and anti-fraud checks. Verification material is handled with care and may be reviewed by authorised service providers where this is necessary to complete checks or meet applicable obligations.
Payment and transaction information
We may handle records about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment information may be processed through payment providers. Depending on the payment method, we may receive limited payment details, transaction references or confirmation information rather than complete payment credentials. Transaction records help us operate the account, investigate disputes, prevent misuse and meet record-keeping obligations.
Device, usage and cookie information
When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times and general usage activity. We may also use cookies and similar technologies to remember preferences, support website functions, understand how the website is used and help protect accounts and systems.
How we use information
Personal information may be used for the purposes described in this Policy and for purposes reasonably connected with providing a secure online gambling service. The main reasons for handling information include:
- Creating, maintaining and administering your player account.
- Processing account activity, deposits, withdrawals and other transactions.
- Confirming identity, age, account ownership and eligibility to use relevant services.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting unauthorised access, suspicious behaviour, technical abuse and attempts to manipulate or misuse the website.
- Providing customer support, responding to questions and resolving complaints or account issues.
- Communicating service messages, account notices, security updates and information needed to administer your account.
- Sending marketing communications where permitted and where you have provided the relevant permission or where another lawful basis applies.
- Understanding website performance, improving features and making the user experience more reliable.
- Meeting applicable legal, regulatory, compliance, tax, financial and responsible gambling obligations.
- Establishing, exercising or defending legal rights, and protecting the safety, security and legitimate interests of players and the service.
We do not treat marketing consent as a condition of opening or maintaining an account. You can choose not to receive promotional communications, while still receiving essential service, security or transaction messages. If you stop marketing messages, it may take a reasonable time for the change to apply across all communication systems.
Sharing information
Information may be shared with carefully selected providers that help operate the website and related services. These providers may support identity verification, payment processing, fraud prevention, technology hosting, security, analytics, customer support, communications or professional services. They are expected to handle information for authorised purposes and with appropriate safeguards.
Information may also be disclosed when necessary to comply with a legal or official request, protect the rights or safety of users, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a transaction involving the service. We do not sell personal information as a general business practice. Where information is handled outside Australia, appropriate arrangements may be used to help protect it, subject to applicable requirements.
Cookies, security and retention
Cookies
Cookies are small files or similar technologies stored on your device. Some are necessary for account access, security, session management and core website functions. Other cookies may help remember preferences, measure performance or understand how visitors use the website. Depending on your browser and the technology in use, you may be able to accept, reject, delete or limit cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.
Security
We use reasonable administrative, technical and organisational measures intended to protect information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption or similar safeguards where appropriate. No online service can guarantee complete security. You should keep your login details confidential, use a secure device and notify support if you suspect that your account has been accessed without permission.
Retention
Information is kept only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. Retention may also be necessary to resolve disputes, complete investigations, prevent repeat fraud, enforce terms or establish and defend legal claims. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.
Your privacy choices and data rights
Depending on your circumstances and applicable privacy requirements, you may be able to ask about the personal information we hold about you and request that it is handled in particular ways. We will consider requests carefully and may need to verify your identity before providing information or making changes. This helps protect accounts and prevents another person from accessing or changing your data.
How to exercise your rights
For privacy questions and data requests, contact support@ohmyspinscasino.wtf. You may use this address to request access to your personal information, ask for inaccurate or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications. Please explain your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive documents.
- Access: ask for information about the personal data associated with your account and how it is used.
- Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
- Deletion: request removal of personal information where there is no continuing reason to retain it. Some records may need to remain because a legal or compliance requirement applies.
- Marketing withdrawal: unsubscribe from promotional messages or ask us to stop using your information for marketing. Essential account and service communications may still be sent.
- Complaint or concern: contact us if you believe your information has been handled incorrectly so the matter can be reviewed.
A request to delete data may affect your ability to use an account or may require the account to be closed, particularly where identity, transaction or compliance records must be retained. We may also refuse or limit a request where doing so is allowed or required by law, or where fulfilling it would adversely affect the rights, security or privacy of another person. If this happens, we will aim to explain the reason in general terms.
Policy updates
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is made available on the website. We encourage players to review this page from time to time. If an update is important, we may provide an additional notice through the website or by an appropriate account communication.